Department of Human Services defends secrecy around wait times, claiming parents would swamp the agency if they knew how long the process took

Parents face long delays applying to the Department of Human Services to increase their child support, leaving them financially vulnerable and emotionally distressed, according to a single mothers’ group.

The Community and Public Sector Union and public-sector sources have told Guardian Australia it takes at least seven weeks to allocate applications to vary child support to case officers, although the department has disputed the figure.

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